My Oracle Support Banner

Context-Sensitive Help Page In Approvals Tab Results In Error: "404 The Page Does Not Exist Or Is Not Available" (Doc ID 2267383.1)

Last updated on JUNE 07, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.7.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access help page in Approvals tab, the following error occurs.

ERROR
"404 the page does not exist or is not available."

STEPS
The issue can be reproduced at will with the following steps:

  1. Login to P6 web access.
  2. Navigate to Approvals tab.
  3. Click Help.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot access the help page in Approvals tab.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.