Context-Sensitive Help Page In Approvals Tab Results In Error: "404 The Page Does Not Exist Or Is Not Available" (Doc ID 2267383.1)

Last updated on MAY 24, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.7.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access help page in Approvals tab, the following error occurs.

ERROR
"404 the page does not exist or is not available."

STEPS
The issue can be reproduced at will with the following steps:

  1. Login to P6 web access.
  2. Navigate to Approvals tab.
  3. Click Help.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot access the help page in Approvals tab.

Cause

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