Topic Alert Notification Was Not Sent. (Doc ID 2267489.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Listen and Analyze

ACTUAL BEHAVIOR
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Alert was not sent.

User set a demo topic and alert on the topic. The data flew into the topic but the alert wasn't sent.

EXPECTED BEHAVIOR
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Alert email should have been sent once the messages came in.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a topic
2. Set up alerts for topic via Manage alerts for every 15 mins.
3. Wait for messages to come in.
4. See if alert email is sent once messages come in every 15 mins.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get alerts on their topics and have to manually monitor the topics.

Cause

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