Error During Bulk Upload [The file virus scanning is set to active, but the scan service is unavailable.]

(Doc ID 2267582.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 Update 1 to 2016 R2 Update 3 [Release 2016]
Information in this document applies to any platform.

Symptoms

When attempting to upload a file using Bulk Upload, the following error occurs:

The file virus scanning is set to active, but the scan service is unavailable.

Changes

The environment was upgraded to 2016 R1 Update 1 or later.

Cause

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