Position Dropdown Value Is Blank On Contact Page (Doc ID 2268108.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Customer has renamed the display label for API OoTB FCL field JobTitleCode to 'Position'. This field is displayed in the Account Details layout, on the Contact sub-tab.

The FCL is shown as blank, however, even though it has a value added.

EXPECTED BEHAVIOR
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Customer would like the FCL to display its value in the Account Details layout, on the Contact sub-tab.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the value for the FCL in the Account Details layout, on the Contact sub-tab.

Cause

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