Account Custom Fields Are Not Seen In File Import Mapping (Doc ID 2268117.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Customer has created several custom fields under Account:


- Is501c3SchoolorChurch;
- CommonName (this one is selected by customer in screenshot);
- DBAOrCommonNameOf....
- TaxIDNumber;
- USBasedClassified501c3

Those fields are not available for mapping when doing an import, even though the sandbox has been published in mainline.

EXPECTED BEHAVIOR
-----------------------
Customer expects the fields to be available for mapping.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create custom fields in Application Composer;
2. Run Manage File Import Activities - no custom fields under OrganizationProfileExtn object;

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import Account records with custom attributes.

Cause

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