P6 EPPM ClickOnce Install Fails with THE REFERENCED ASSEMBLY IS NOT INSTALLED ON YOUR SYSTEM

(Doc ID 2268299.1)

Last updated on JUNE 13, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 to 17.5 [Release 16.1 to 17.5]
Information in this document applies to any platform.

Symptoms


When attempting to install the P6 Professional Client via the ClickOnce installer link, the following error occurs:

ERROR
Cannot start application.

Application cannot be started.

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of https://<customer>p6.oracleindustry.com/p6professionalcloud/x64/P6Professional.application resulted in exception. Following failure messages were detected:
+ THE REFERENCED ASSEMBLY IS NOT INSTALLED ON YOUR SYSTEM


STEPS
The issue can be reproduced at will with the following steps:


1. Install P6 Pro client through cloud portal link
2. Launch P6 Professional
3. See issue

BUSINESS IMPACT
Due to this issue, users cannot launch the Pro client.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms