P6 EPPM ClickOnce Install Fails with THE REFERENCED ASSEMBLY IS NOT INSTALLED ON YOUR SYSTEM (Doc ID 2268299.1)

Last updated on JUNE 13, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 to 17.5 [Release 16.1 to 17.5]
Information in this document applies to any platform.

Symptoms


When attempting to install the P6 Professional Client via the ClickOnce installer link, the following error occurs:

ERROR
Cannot start application.

Application cannot be started.

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of https://<customer>p6.oracleindustry.com/p6professionalcloud/x64/P6Professional.application resulted in exception. Following failure messages were detected:
+ THE REFERENCED ASSEMBLY IS NOT INSTALLED ON YOUR SYSTEM


STEPS
The issue can be reproduced at will with the following steps:


1. Install P6 Pro client through cloud portal link
2. Launch P6 Professional
3. See issue

BUSINESS IMPACT
Due to this issue, users cannot launch the Pro client.

Cause

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