Can't Find Pay Group While Creating Payment Batch (Doc ID 2268633.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When search for a pay group in "Manage Pay Groups", can find the pay groups. But "PG1" do not show up in the list when trying to create a payment batch.

EXPECTED BEHAVIOR
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Pay groups should appear

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to "Participant Assignments"
2. Click "Manage Pay Groups"
3. Search "PG1" in Name and it shows up.

1. Go to "Payments"
2. Click "Create Payment Batch"
3. "PG1" do not show up in the list of Pay Groups

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, they cannot use PG1 for payment batches.

Cause

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