Resources are Displayed In Duplicate In Picklists And reports

(Doc ID 2268697.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
Items appear twice in lists

In some random cases  users experience that items are shown twice in lists 

EXPECTED BEHAVIOR
-----------------------
It should only show one record and not the duplicates

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Analytics
2. Open Resources- Open tasks report
3. drilldown on one task
4. go to Resources tab and click add resource
5. Search for users
6.Verify that two records are displayed


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Usability issue.

Cause

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