Unable to Print - TLSv1 protocol version is not enabled or not supported

(Doc ID 2268927.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms



When attempting to print a document,
the following error occurs.


Document delivery failed
[INSTANCE_ID=cffar79072a04.usdc2.oraclecloud.com.1491420688606] [DELIVERY_ID=1068]Error deliver document to printer::Exception happened when calling deliver API::Error deliver document to printer::Exception happened when calling deliver API::oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: javax.net.ssl.SSLHandshakeException: Server chose TLSv1, but that protocol version is not enabled or not supported by the client.oracle.xdo.service.del

Cause

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