Converting Certain Leads Throws Error

(Doc ID 2269256.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Leads, Sales Campaigns

When attempting to convert a Lead, the following error occurs.

ERROR
-----------------------
The value of the attribute RelationshipId is not valid.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an existing Lead
2. Click on Actions > Convert
3. Follow on-screen instructions until you get the error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot consistently convert a Lead.

Cause

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