Post 6.31, 5-6 min delay after Campaign Launch in Program (Doc ID 2269426.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Information in this document applies to any platform.

Symptoms

 There is a brief 5-6 minute delay after a campaign send in program. This is occurring when recipients are moving through program individually or in a small group (less than 1000 recipients). The campaign is sent (this can be any channel: email, sms, etc), but the recipients remain at the the campaign stage for 5-6 minutes. After a brief delay, the recipients move to the next stage.

Changes

 This started happening around the 6.31 upgrade.

Cause

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