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Email Template in Object workflow is not keeping the Text formation in a Long Text field from SUI (Doc ID 2269692.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Leads, Sales Campaigns

Description field in email template

Customer has created an email template for Lead, an d one of the fields in the email body is Description. The field contains many details of the Lead with each detail in different lines. When the email is sent, all details appear in one line which makes the email content unclear to users.

The Description field should display the data in different lines like it shown on the Lead details page.

The issue can be reproduced at will with the following steps:
1. Create an e-mail template with the Description field
2. Use the e-mail template in a workflow to send the email notification


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