Email Template in Object workflow is not keeping the Text formation in a Long Text field from SUI (Doc ID 2269692.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Description field in email template

Customer has created an email template for Lead, an d one of the fields in the email body is Description. The field contains many details of the Lead with each detail in different lines. When the email is sent, all details appear in one line which makes the email content unclear to users.
 

EXPECTED BEHAVIOR
-----------------------
The Description field should display the data in different lines like it shown on the Lead details page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an e-mail template with the Description field
2. Use the e-mail template in a workflow to send the email notification


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Description field cannot be used in email template

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms