Error When Attempting to Export Parts to Salesforce [The system is expecting X records but has received Y records from the partner. Please check your price book export generator and result parser XSLs] (Doc ID 2269929.1)

Last updated on MAY 30, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to export parts to Salesforce, the Integration History logs show a failed export. The Export log shows the following error:

The system is expecting X records but has received Y records from the partner. Please check your price book export generator and result parser XSLs

This error typically appears after adding new currencies to both CPQ Cloud and Salesforce.

An example of a portion from a result parser that has a total of 3 currencies:

Cause

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