Error "Unable to Send Email. The Email Server Configured in Primavera P6 Administrator Is Not Responding. Try Again or Contact Your Administrator." When Attempting to Download P6 Mobile Application from Team Member

(Doc ID 2270302.1)

Last updated on OCTOBER 07, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to email the P6 Mobile download link to a mobile device in P6 Team Member, the following error occurs.

 

Steps to replicate:

  1. Launch Team Member and navigate to the Get P6 Mobile Page.
  2. Press the Get App Download Link for the appropriate device.
  3. Note the reported error.

Changes

 

Cause

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