(Doc ID 2270590.1)

Last updated on MAY 26, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Global Human Resources in Saas Environment

When attempting to Create user in Manage Users page, the following error occurs.

Login Exception encountered when trying to login as admin



The issue can be reproduced at will with the following steps:
1. Login to Fusion Applications.
2. Navigate to Manage Users.
3. Create New User
4. Search for the newly created user.
4. Click on edit.
5. On Edit User page the above error is noticed.

Verified the user FUSION_APPS_HCM_SOA_SPML_APPID exists in OIM and in OID
AppID Users and also Active.
Tried bouncing HCM CoreProcesses, HCM SOAServer and OIM SOA Server, but did
not help.

Tested with creating new User after bouncing, but still the same error.

Below error observed in OIM Diagnostic logs:

<May 22, 2017, 3:39:35,754 AM UTC> <Error> <XELLERATE.ACCOUNTMANAGEMENT> <BEA-000000> <Class/Method: Authenticate/connect User with ID: OIMINTERNAL exceeded the allowed login attempts and account is locked.>
<May 22, 2017, 3:39:35,758 AM UTC> <Error> <oracle.iam.platform.auth.client> <IAM-0020011> <Login Exception encountered when trying to login as admin {0} java.lang.SecurityException:
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(


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