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Account Synchronization Between JDE And Sales Cloud (Doc ID 2271020.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to create an account, directly it gives "Synchronization Failed" error and when try to retry sync button, the following error occurs.
ORA-INT-JDE-003: Failed to search for matching JDE Customers

Reproducible Steps

1. Log into Fusion Applications
2. Navigate to Accounts
3. Create an Account
4. Getting "Synchronization Failed" error
5. When try to retry sync button, getting error "ORA-INT-JDE-003: Failed to search for matching JDE Customers"

Due to this issue, users cannot create an account


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