Account Synchronization Between JDE And Sales Cloud (Doc ID 2271020.1)

Last updated on MAY 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create an account, directly it gives "Synchronization Failed" error and when try to retry sync button, the following error occurs.
ORA-INT-JDE-003: Failed to search for matching JDE Customers

Reproducible Steps

1. Log into Fusion Applications
2. Navigate to Accounts
3. Create an Account
4. Getting "Synchronization Failed" error
5. When try to retry sync button, getting error "ORA-INT-JDE-003: Failed to search for matching JDE Customers"


Due to this issue, users cannot create an account

Cause

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