"Update Users From LDAP" Page Freezes for About 5-10 Minutes and Then Shows a Blank "Available User" List.
(Doc ID 2271354.1)
Last updated on DECEMBER 03, 2019
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 220.127.116.11 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
"Update users from LDAP" page freezes for about 5-10 minutes and then shows a blank "available user" list.
"Update users from LDAP" page should show the available users in the list.
1. Login to P6Web.
2. Navigate to User --> Administration.
3. Click Actions --> Update users from LDAP.
4. On the "Update users from LDAP" page, choose the option to "select users".
5. Observe, after about 5-10 minutes, a blank "available user" list is displayed.
The issue has the following business impact:
Due to this issue, users cannot update users from LDAP.
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