Page "Update Users From LDAP" Freezes For 5-10 Minutes And Gives "No Results" (Doc ID 2271354.1)

Last updated on JUNE 09, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.6.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.6.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------
Page "update users from LDAP" freezes about 5-10 minutes and then shows blank available user list.

EXPECTED BEHAVIOR
-----------------------
Page "update users from LDAP" should show available users in list.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to P6 web access.
2. Navigate to User Administration.
3. Click Actions -> Update users from LDAP.
4. In page "Update users from LDAP", choose option "select users".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update users from LDAP.

Cause

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