Automerge Issue; the merge is not performed automatically. (Doc ID 2271622.1)

Last updated on JUNE 11, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

When selecting two contacts from the UI and then clicking Actions > Merge Selected Contact or Merge Selected Account, the merge process is executed automatically. When executing a Duplicate Identification Batch process it identifies the possible Duplicates that have a similarity score greater than 50 but when going to Duplicate Resolution, the process is always in new state; the merge is not performed automatically.

Solution

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