Unable To Generate Payslip - PAY_PAYPROC_UNKNOWN_ERR

(Doc ID 2271635.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Payroll

When attempting to Generate Payslips the following error occurs.

ERROR
-----------------------
PLSQL Log Messages
End PLSQL Log Messages
BIP job processId = XXX
BIP job status ERROR
BIP job processId = XXX
BIP job status ERROR
XRD job processId = XXX
XRD job status C
Name PAY_PAYPROC_UNKNOWN_ERR
Token1 null
Token2 null
Token3 null
A system error occurred during processing.
PLSQL Log Messages
End PLSQL Log Messages
PLSQL Log Messages
End PLSQL Log Messages



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Payroll
2. Calculate Prepayments
3. Run Payroll Archive
4. Run EFT Payments or Generate Cheque Payment based on Person payment methods
5. Generate Payslips gives an error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate payslips

Cause

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