Unable To Generate Payslip - PAY_PAYPROC_UNKNOWN_ERR
(Doc ID 2271635.1)
Last updated on APRIL 12, 2019
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Global Payroll
When attempting to Generate Payslips the following error occurs.
ERROR
-----------------------
PLSQL Log Messages
End PLSQL Log Messages
BIP job processId = XXX
BIP job status ERROR
BIP job processId = XXX
BIP job status ERROR
XRD job processId = XXX
XRD job status C
Name PAY_PAYPROC_UNKNOWN_ERR
Token1 null
Token2 null
Token3 null
A system error occurred during processing.
PLSQL Log Messages
End PLSQL Log Messages
PLSQL Log Messages
End PLSQL Log Messages
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Payroll
2. Calculate Prepayments
3. Run Payroll Archive
4. Run EFT Payments or Generate Cheque Payment based on Person payment methods
5. Generate Payslips gives an error
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate payslips
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |