Mentioning a User in a Discussion Does Not Generate a Notification Email (Doc ID 2271717.1)

Last updated on AUGUST 08, 2017

Applies to:

Oracle Prime Cloud Service - Version 17.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When mentioning a user in a comment on a discussion, an email is not generated.

EXPECTED BEHAVIOR
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Expect the user to be emailed if they are mentioned on a comment.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Prime.
2. Projects page.
3. Open a Discussion on a Project.
4. Comment on the Discussion and mention a user.
5. An email will not be generated.

Cause

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