Search Terms Not Pulled as Mention in Embedded Tweet

(Doc ID 2271794.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

User reports that the Listen tool is not picking up search terms or Twitter handle when the mention is embedded within a tweet.

If a tweet that contains a URL link to another tweet, and the content of that linked tweet includes our search term or Twitter handle, should we expect Listen to pick it up ?
 

Solution

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