Auto Merge Request Is Stuck (Doc ID 2271809.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
When trying to run the duplicate identification on auto processing, the status of the merge requests get stuck in a NEW status

EXPECTED BEHAVIOR
-----------------------
It is expected that they would run automatically and finish in a completed, rejected, or error status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup the profile options to have duplicate identification work automatically
2. Schedule a merge request batch to run
3. Have it run, and see that the status stays in the NEW status

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot setup their merge requests to run automatically.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms