Auto Merge Request Is Stuck
(Doc ID 2271809.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Data Quality, Customer Hub
ACTUAL BEHAVIOR
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When trying to run the duplicate identification on auto processing, the status of the merge requests get stuck in a NEW status
EXPECTED BEHAVIOR
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It is expected that they would run automatically and finish in a completed, rejected, or error status.
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup the profile options to have duplicate identification work automatically
2. Schedule a merge request batch to run
3. Have it run, and see that the status stays in the NEW status
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot setup their merge requests to run automatically.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |