Error 21044 : "Custom fields of different types have been mapped in custom field mapping" When in Configuration - Instantis EnterpriseTrack (Doc ID 2272351.1)

Last updated on JUNE 05, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to Validate Configuration for a change of mode, the following error occurs.

ERROR
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Error 21044 : Custom fields of different types have been mapped in custom field mapping. The field with display name:<<Specific to Account>>, entity: idea and type: List is mapped to a field with display name:<<Specific to Account>>, entity: charter and type: text.


STEPS to reproduce / verify
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The issue can be reproduced at will with the following steps:
1. Login as sys_admin (could have been done as any administrative user, but only Validate configuration can be done by sys_admin)
2. Navigate to Administration, run Validate Configuration
3. Error presents

How this error was generated:

  1. Create New Idea Custom field was created with Field type "Text"
  2. Create New Proposal (Charter) field was created with Field type "Text"
  3. In the Proposal field, create the mapping, from the Idea entity to the proposal, pulling the data entered from the idea into the proposal when the promotion is created.
    Decision was made to change from Field type "Text" to Field type "List"
  4. Edit Idea Custom field, Select "List" from field type drop down, create a few selections for the list values, save changes.
  5. Edit Proposal Custom field, Select "List" from field type drop down, create a few selections for the list values, save changes.
    Error presents, Custom fields of different types have been mapped in custom field mapping.
    NOTE: In the proposal, where the mapped field should be displayed, this states "None"
  6. Run Validate Configuration > The error is present, and the system cannot change modes without clearing the error.

Changes

 

Cause

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