ER For Exported Report should contain the message conversation start on that day.

(Doc ID 2272614.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal


Listen & Analyse -> SEM Reports -> Select any Channel -> Date Range -> direct messages

When we export the data for May17,2017, the exported csv have messages which are last updated on May17,2017 will be exported. Even though the DM conversation started on previous days, since the DM has been updated on May17, so it will be captured.

Though it is an expected behavoior, But, customer would want to export conversations started on particular date.
Suppose if the conversation started on May17,2017. Only those has to get exported to csv file, not the ones that are updated on May17,2017.

Is there any option to do the same?
 

Solution

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