Not able to download SEM Reports more than 31 days

(Doc ID 2272664.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


SEM Reports Download

We are not able to download SEM Reports older than 31 days. We urgently need this.


 The selected date range must be less than or equal to 31 days.

The issue can be reproduced at will with the following steps:

In SEM reports -> Reports -> Select one of the Channels -> Date range ( more than a month ).

The issue has the following business impact:
Due to this issue, users cannot download report for more than a month.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms