Outlook: Unsupported db schema 1

(Doc ID 2272811.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

encountered an error which prevented the update of the Outlook plug-in
uninstalled the addin and then reinstalled it
 

ERROR
-----------------------
Unsupported db schema 1



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. go on through the steps of automatic update of Outlook plug-in
2. experienced an error -> therefore uninstalled the addin
3. reinstalled and got the following error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot use the outlook addin.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms