Relationship Count On Overview Page And Relationship Subtab Is Not Matching (Doc ID 2273586.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Relationship count on Overview page and relationship subtab is not matching


There is a mismatch in the count of relationship in summary page of contact and number of relationships in relationship sub tab.


EXPECTED BEHAVIOR
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The number of relationships in the overview counter should match to the ones in the relationship subtab

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to a contact A and add a relationship to contact B
2. Delete contact B
3. Go to relationships tab from contact A and verify there is no more relationship to contact B in the list
4. The relationships field in the Overview page still counts that relationship

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have a sense that data is incorrect.

Cause

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