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Relationship Count On Overview Page And Relationship Subtab Is Not Matching (Doc ID 2273586.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

Relationship count on Overview page and relationship subtab is not matching

There is a mismatch in the count of relationship in summary page of contact and number of relationships in relationship sub tab.

The number of relationships in the overview counter should match to the ones in the relationship subtab

The issue can be reproduced at will with the following steps:
1. Go to a contact A and add a relationship to contact B
2. Delete contact B
3. Go to relationships tab from contact A and verify there is no more relationship to contact B in the list
4. The relationships field in the Overview page still counts that relationship

The issue has the following business impact:
Due to this issue, users have a sense that data is incorrect.


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