XML Project Import Results in "Prolog" Errors

(Doc ID 2274161.1)

Last updated on AUGUST 10, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to import XML files, the following errors occur.

ERRORS

Error: Unexpected EOF in prolog
at [row,col {unknown-source}]: [2,0]
Parse Error at row col 1 1
Message : content is not allowed in prolog
p6WebAccess Log file displays the following exception:

com.primavera.guiservices.impexp.ImportExportServiceImpl ?:? Error happened in the Import/Export Project Service
java.lang.NullPointerException

STEPS
The issue can be reproduced at will with the following steps:

Login to P6 Professional
Import P6 XML file
Use standard import template
View project status

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot import XML.

Changes

Cause

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