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Errors Creating Required Backup for Instantis Upgrade (Doc ID 2274197.1)

Last updated on JUNE 13, 2017

Applies to:

Instantis EnterpriseTrack - Version and later
Instantis EnterpriseTrack Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to "Create BackUp" in Upgrade Mode, the following error occurs.

ERROR Displayed when attempting to "Create BackUp"

Internal Error:
engine_form_id=" /userdata/docs/charterdocsarchivemaster " engine_column=doc problem="Unlocked cross-account link" uploaded_files_engine_form_id="" count=<#> bytes=<#> fileIDs=[]
engine_form_id=" /userdata/docs/projectdocsmaster " engine_column=doc problem="Unlocked cross-account link" uploaded_files_engine_form_id=" count=<#> bytes=<#>
user_message="Cannot grab files because of unlocked cross-account links (see problem files report)."

STEPS to produce error

1. Access as System Configurator
2. Change Mode to Upgrade
3. Select "Create Backup"
4. At step "Grab Ownership of the Files" the Back up fails with the error described above.

Due to this issue, users cannot successfully upgrade the version as creation of the backup of the account is a required prerequisite in the system.


 Users have Deleted Documents and Document templates in the system.


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