Oracle Content and Experience Cloud (CEC) Sites instance is publish is failing with hung screen or timeout session (Doc ID 2274281.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Symptoms

CEC edited sites updates are not publishing from the service console to the live site.

The following steps to reproduce the issue:
1. Opened CEC Sites Experience
2. Attempted to Edit Site by either creating a New Update or Edit an existing Update.
3. Site attempts to load CEC in a new tab but the page hangs on load.
Observations:
  ~ Customer sees notes in new tab as follows:
  1. Editor is loading
  2. Page is loading --> This is where the page hangs
  ~ Issue is seen in multiple Sites instances

4. Reattempted in Firefox. Better success:
  ~ Page loads, but publish does not succeed but see a Timeout Session error

5. Customer attempting clearing the browser cache and retested, but the issue persists.

Changes

Cause

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