OSC For Outlook - Sometimes User Cannot Select An Account From The Search Result List. (Doc ID 2274546.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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When a resource is searched in cloud clicking on it will not select it

EXPECTED BEHAVIOR
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After a resource is found through a search in cloud it supposed to be selectable

STEPS
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The issue can be reproduced at will with the following steps:
 Search for an account in Sales Cloud
4. Click on the first shown account in the search results
5. Click ok

Result: Nothing happens

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select results found in cloud searches.

Cause

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