Web Services Scheduled Export Unable To Get Web Service Response With Job Id For Customer Bulk Export For A Particular Date Range (Doc ID 2274575.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version

Unable to get web service response with job id for customer bulk export for a particular date range
When trying to get submit a schedule export process through a web service bulkExportServiceV2 for a date range as follows
There is no response to the web service whereas in the tool the job is submitted and completes normally. this happens only for the date range 1 June to 2 June

method: runexportjob
Getting this error in SOAPUI
Error getting response for [BulkExportServiceSoapHttp.runExportJob:Request 1]; java.net.SocketTimeoutException: Read timed out
 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an Export request using SoapUI
2. Set attributes to be June 1 to June 2
3. Submit request.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue Export Batch ID is not returned in SoapUI in order to be used for another integration.

bulkExportServiceV2

WS Call used

<Body>
<typ:runExportJob xmlns:typ="http://xmlns.oracle.com/apps/crmCommon/bulkExport/bulkExportServiceV2/types/">
<typ:jobId>300000017408969</typ:jobId>
<typ:beginTm>2017-06-01T00:00:00Z</typ:beginTm>
<typ:endTm>2017-06-02T00:00:00Z</typ:endTm>
</typ:runExportJob>
</Body>
</Envelope>

Changes

 Large amount of data is meeting the Export criteria in that timeframe and output file tales more than 6 minutes to generate.

Cause

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