Oracle Support versus How To's and Custom Coding Requests for Application Express (APEX) / Oracle REST Data Services (ORDS) on Oracle Public Cloud (Doc ID 2275037.1)

Last updated on FEBRUARY 09, 2023

Applies to:

Goal

The purpose of this document is to clarify Oracle Support's responsibility for addressing "how to" questions or custom coding requests related to Application Express (APEX) / Oracle REST Data Services (ORDS) on the Oracle Public Cloud  and to explain where customers can find assistance.

Oracle Support does not write or debug custom code. Support's charter is to deal with filing bugs, identify product limitations within a service, assist with product installation and configuration (where applicable), and identify information in existing demos and documentation that may be related to a customer's issue. For further information related to Oracle Support policy see <Note 166650.1> - Working Effectively with Global Customer Support. As documented in that note under Limitations of Support, Oracle Support cannot address:

1. Mapping business requirements to product functionality
2. Educating project team members on how to run scripts and how to maintain/use the operating system
3. Application development to include creating code or examples
4. Debugging custom code, demo code, or sample code
5. Set up configuration and trouble shooting of third party products.
6. Unlocked APEX packaged applications.
7. Third party plug-ins or plug-ins from: http://www.oracle.com/technetwork/developer-tools/apex/learnmore/apex-plug-ins-182042.html

The Terms of Use states:
These plug-ins are not part of Oracle Application Express software and are therefore not supported by Oracle Support. Any issues with these can be discussed on the Application Express Forum.

Solution

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