Orders Are Stuck In Backorder State And Cannot Be Cancelled (Doc ID 2275249.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

 When trying to cancel a backordered sales order , below error is received

step
--------

1. Create order with quantity 40.
2. Split the lines into 2 (20-20)
3. Shipped 1st line complete quantity 20
4. Second line shipped partial quantity 15
5. Order having status of the lines 2 lines with Awaiting billing and one
line with Backordered
6. Create revision and try to cancel the line with status Backordered.
7. Submit the revise order able to see the error.

 

 

Cause

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