Click to Call Cloud Service: Interface Number Entry fields not rendering correctly (Doc ID 2275373.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Call Infrastructure

ACTUAL BEHAVIOR
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Custom configured click to call phone field not working for newly customized GUI

We configured the Click to call for two new countries that we are going to deploy.
We have configured the same as we configured for other countries but the phone field is not displaying correctly

EXPECTED BEHAVIOR
-----------------------
Phone field should display correctly

STEPS
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The issue can be reproduced at will with the following steps:
Go to customer site and open click to call link


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer cannot deploy solution to new countries.

Cause

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