Cancel Button On Contact Create Page Has Performance Issue And An Error (Doc ID 2275857.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : NA version, Performance

Cancel button on Contact Create page has performance issue and an error

Use case:
Click on contacts tab - Create Contact
Click Cancel (no need to enter any information)
It takes about 40 seconds to close and when it does close, we get a server error saying see Incident log for more details


ERROR
-----------------------
"An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 1714, Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp"





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on contacts tab - Create Contact
2. Click Cancel (no need to enter any information)

Cause

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