OAC : This site can't be reached error in OAC after doing a ScaleUp of service using PSM UI

(Doc ID 2275948.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Analytics Cloud Service - Version 17.1.3 and later
Information in this document applies to any platform.

Symptoms

Issue Seen :

Initiated a scale up (from 2 OCPU to 8 OCPU) of the OAC instances, the scaleup fails with following message in Activity Log.

Access OAC via http://ip-address/va gives following error . Service is not accessible.

 

This issue can happen after you initiate one of the following tasks via PSM UI :

• start

• scaleup

• scaledown

 

Cause

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