Option to Keep Multi-Select Picklist Value from Both Records in a Merge

(Doc ID 2276107.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Goal

Why is the combination value of [Primary Account] and [Duplicate Account] not displayed in the list of [Value to Save] when merging accounts?
 

Solution

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