ER - New Engage - "Back To Bottom"

(Doc ID 2276136.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Currently, when a message has many related messages, when we go to the bottom of the thread, we can click the option "Back to top".  Customer would like to have the option "Back to bottom" when they are in the first message of the thread (instead of scrolling to the bottom).

This would be more efficient the way of working of the agent.

 

Solution

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