Engage Bulk Sending To Oracle Service Cloud (Doc ID 2276252.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

SRM -> Engage

Select manually specific messages and then bulk send them to Oracle Service Cloud. Currently, we can only send a message every time.

Justification:
Customer receive massively claims that are related to the same issue/topic . They need them to send this claims easily . It would be easier to send more than 1 message every time. This feature would improve the daily operation.
 

Solution

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