Chat Queue-ID Changing Using EE Rules And OSvC Business Rules
Last updated on JUNE 13, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
Qn1:Customer is using the Syndicated Proactive chat on his Rightnow pages (custhelp.com domain); is this ok? Aren’t the syndicated widgets meant for external domains?
Qn2:Apart from an EE rule to display a SPAC, where the q_id parameter is used to filter chats to the queue, he mentioned he has rules defined in his console as well, for routing chats to certain queues; is this a good practice and, if yes, under what circumstances?
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