Manage Users error: Unable to retrieve content. Additional information for "Remote Region error #..."/Resource Directory error: java.lang.NullPointerException (Doc ID 2276642.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version
 
When attempting to access Manage Users, the following error occurs.

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #27":
An error occurred while invoking task Manage Intercompany Balancing Rules. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..

When Attempting to go to My Team > Manage Users > Search for a user and select 'Contract Administror' in Resource Role field it fails with an error - java.lang.NullPointerException.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and Maintenance > Manage Users
2. Error Occurs
or
1. Go to My Team > Manage Users > Search for a user
2. select 'Contract Administrator' in Resource Role field
3. Error occurs

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms