Some Pages Are Not Loading Fully (Doc ID 2276966.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Technology Management - Toolkit, Help, Search and Spaces

ACTUAL BEHAVIOR
---------------
Some pages that just do not load entirely. It loads only the header (that blue strip on the upper side) and nothing else. Not even the buttons/links from the header work. Sometimes it does not even load the header, just a blank page.

So far this issue has been seen in both Resource Directory and Application Composer.

EXPECTED BEHAVIOR
-----------------------
Customer expects all pages to load completely.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User logs into OSC SUI.
2. User attempts to access App Composer.
3. Page does not fully load.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access App Composer or Resource Directory.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms