FUSION PAYROLL: Payroll Relationship Cannot Be Added or changed For New Employees or assignments. ERROR: ORA-00936: missing expression (Doc ID 2277342.1)

Last updated on JUNE 15, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Payroll

Payroll Relationship cannot be added or changed for new employees and or assignments.

We are live in Production and were able to add payroll relationship for employees until Tuesday, June 13th. On Tuesday, June 13th, staff who tried to add payroll relationship received an error and have not been able to do this task. Without payroll relationship, the employee cannot be paid.

We have looked at roles and have not had any success. We have tried multiple browsers with no success.

Note that we have 2 test environments and staff do not have this problems in the test environment even though roles are the same.

FYI -- Some users CAN add payroll relationship.

ERROR
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ORA-00936: missing expression



STEPS
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The issue can be reproduced at will with the following steps:

Navigator > Person Management > Search for employee > Use Action button to Select Payroll > Manage Payroll Relationship
 

On the Payroll Relationship page, click on Edit and select either Update or Correct.
Under Payroll Details, click on “+” to add “Biweekly” payroll relationship.



BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot add the payroll Relationship to the employees

Cause

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