BI Agent - "Failed To Open Connection To SMTP Server" Error (Doc ID 2277503.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Analytics

Reports Scheduler is not working - "Failed to open connection to SMTP Server" error

The Reports Scheduler / Actionable Intelligence Agent is not working . When a scheduler is created and run, after 2 minutes an error is shown, e.g.:



ERROR
-----------------------
  AgentID: /users/bpi.support/BPI test scheduler 13062017
[nQSError: 75027] Failed to open connection to SMTP Server (host smtp.oracleoutsourcing.com; port 587). AgentID: /users/bpi.support/BPI test scheduler 13062017
  ...Trying SMTP Delivery loop again... Sleeping for 9 seconds. AgentID: /users/bpi.support/BPI test scheduler 13062017
[nQSError: 75027] Failed to open connection to SMTP Server (host smtp.oracleoutsourcing.com; port 587). AgentID: /users/bpi.support/BPI test scheduler 13062017
  ...Trying SMTP Delivery loop again... Sleeping for 4 seconds. AgentID: /users/bpi.support/BPI test scheduler 13062017
[nQSError: 75027] Failed to open connection to SMTP Server (host smtp.oracleoutsourcing.com; port 587). AgentID: /users/bpi.support/BPI test scheduler 13062017
  ...Trying SMTP Delivery loop again... Sleeping for 7 seconds. AgentID: /users/bpi.support/BPI test scheduler 13062017
[nQSError: 75027] Failed to open connection to SMTP Server (host smtp.oracleoutsourcing.com; port 587). AgentID: /users/bpi.support/BPI test scheduler 13062017
  Exceeded number of SMTP delivery retries.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot schedule and run reports

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms