Engage APIs Returning Blank Content (Doc ID 2278075.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Customer mentioned that while accessing twitter msgs from API, they cant see msg body which contains only text.

Currently the Engage API returns blank values (PFA). The Customer is currently integrating the engage message values are returning blank from the API. Extracting values from SRM to a third party BI tool via Engage API (Webservice). The shared file contains the extracted values from the API from SRM.

*Most of this engage inbox values are routed from topics

Solution

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