After update trigger not fired on Source System References from Customer Data Management (CDM) (Doc ID 2278209.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
After update trigger at Account Object using Groovy script is not firing when Original System Reference (OSR) is updated.

EXPECTED BEHAVIOR
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Expect trigger to fire when updating in Source System References from Customer Data Management (CDM).

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an after update trigger on the account object. In CDM, end date the current OSR, and add new one.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, cannot fire trigger when Source System Reference is update or created.

 

Cause

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