Body Of Email Is Blank On Customer Statement Email

(Doc ID 2278241.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Reports

Body of email is blank on Customer Statement email

Body of email is blank on customer statement email even though the setups are there in manage system options for that business unit. The same setup worked in Release 11, but since upgrading to R12 the email is being delivered, but the body is blank. I have provided screenshots of the setup and the email.

Email body should have content as per setup.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms