Body Of Email Is Blank On Customer Statement Email

(Doc ID 2278241.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Reports

ACTUAL BEHAVIOR
---------------
Body of email is blank on Customer Statement email

Body of email is blank on customer statement email even though the setups are there in manage system options for that business unit. The same setup worked in Release 11, but since upgrading to R12 the email is being delivered, but the body is blank. I have provided screenshots of the setup and the email.

EXPECTED BEHAVIOR
-----------------------
Email body should have content as per setup.

Cause

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