Error: "Failure of webserver bridge - no backend server available for connection" When Logging Into P6 Cloud Enviornment

(Doc ID 2278620.1)

Last updated on OCTOBER 09, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.2.0 and later
Information in this document applies to any platform.

Symptoms

Cloud-hosted Customers Only:

When attempting to login to the Oracle hosted P6 EPPM environment the following error message is observed:


ERROR

Failure of webserver bridge - no backend server available for connection


The following error is noted in the Weblogic Log file:

Jun 15, 2017, 7:47:48,85 PM GMT> <[STUCK] ExecuteThread: '31' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "621" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@3075d1ea[GET /p6/servicehealth]
", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:
  sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
  java.lang.reflect.Constructor.newInstance(Constructor.java:423)
  com.sun.xml.bind.v2.runtime.property.PropertyFactory.create(PropertyFactory.java:88)
  com.sun.xml.bind.v2.runtime.ClassBeanInfoImpl.(ClassBeanInfoImpl.java:135)

Derby server stopped.
<INFO> <NodeManager> <The server 'P6' with process id 27103 is no longer alive; waiting for the process to die.>
<FINEST> <NodeManager> <Process died.>
 <FINEST> <NodeManager> <get latest startup configuration before deciding/trying to restart the server>
<INFO> <NodeManager> <Server failed but will not be restarted because auto restart is disabled>
<FINEST> <NodeManager> <runMonitor returned, setting finished=true and notifying waiters>


Steps To Reproduce

  1. Access the cloud-hosted customer's URL:  https://<environemnet_url>.oracleindustry.com
  2. Login with username/password
  3. Observer Error

Changes

 

Cause

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