P6 Error When Viewing Service Status

(Doc ID 2278868.1)

Last updated on JULY 10, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.6.0 to 16.2.7.0 [Release 16.1 to 16.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.6.0 to 16.2.7.0 [Release 16.1 to 16.2]
Information in this document applies to any platform.

Symptoms

When attempting to view service status, the following error occurs:

ERROR

Unable to load data.
Unknown error, please contact your system administrator.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 web access.
2. Navigate to Administer -> view service status.

Cause

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